Privacy policy

Privacy Policy

Last Updated: August 3, 2026

At Vaera Living ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address

Order Information

Products purchased
Order history
Transaction details
Delivery preferences

Payment Information

Payments are securely processed through trusted third-party payment providers. We do not store your complete debit card, credit card, or banking information on our servers.

Device Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referring website

2. How We Collect Information

We collect information when you:

Place an order
Contact customer support
Subscribe to our newsletter
Create an account
Browse our website
Participate in promotions or surveys

Some information is collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Arrange shipping and delivery
Provide customer support
Communicate order updates
Process refunds or replacements where applicable
Improve our website and customer experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional emails or offers (only if you have chosen to receive them)

4. Cookies

Our website uses cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Improve website performance
Understand how visitors use our website
Measure marketing effectiveness

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers necessary to operate our business, including:

Shopify (our ecommerce platform)
Payment gateway providers
Shipping and courier partners
Website analytics providers
Email communication providers

These partners receive only the information necessary to perform their services.

6. Marketing Communications

If you subscribe to our newsletter or promotional emails, you may receive updates about new collections, offers, and announcements.

You can unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable security measures, no method of internet transmission or electronic storage is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders
Provide customer support
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request details about how your information is used

To exercise these rights, please contact us using the information below.

10. Children's Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.